At CrestPath Finance, we are committed to providing exceptional service and building long-term relationships with our clients. We value all feedback, whether it is a compliment about your experience or a concern about how we can improve. Your feedback helps us continually improve the quality of our services.

Compliments

If you've had a positive experience with CrestPath Finance, we'd love to hear from you. Positive feedback helps us recognise what's working well and continue delivering a high standard of service.

Concerns & Complaints

If at any time you are dissatisfied with our service, we encourage you to let us know as soon as possible. We are committed to handling complaints fairly, efficiently and professionally.

You can contact us directly using the details on our Contact page, or reach out via the contact details below:

Complaints Handling Officer
Phone: 0488 130 895
Email: wynn@crestpathfinance.com.au

If submitting a complaint by email or in writing, please provide as much detail as possible so we can investigate and respond appropriately.

Compliments & Complaints

Our Resolution Process

We aim to resolve concerns as quickly as possible and, where appropriate, immediately.

If additional investigation is required, your complaint will be acknowledged and handled through the Internal Dispute Resolution process of Crestpath Finance Pty Ltd.

You will be kept informed throughout the process and advised of the outcome once the investigation is complete.

External Dispute Resolution

If you are not satisfied with the outcome of your complaint, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme.

Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678
Website: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

AFCA provides a free and independent service to help consumers resolve financial complaints.